Aq88 Privacy Policy

Aq88 (referred to hereinafter as "we", "us", or "the platform") is an online gaming service provider. This privacy policy applies to the aq88 website, mobile app, and all digital services.

By registering with or using aq88, you agree to this privacy policy. If you do not accept this policy, please refrain from using our services. We reserve the right to update this policy at any time, and you will be notified of any significant changes.

Aq88 collects various types of information to deliver its services. Below is an overview of what we collect and why:

We also automatically collect certain information when you use the aq88 platform. This data is primarily used to improve your experience and ensure platform security.

• Log Data: A log of your activity on the platform is recorded automatically.
• Location Information: Approximate location at the country or region level only.
• Session information: A record of how long you have spent on the platform.

Aq88 uses collected data only for specific, defined purposes. We never process your information unnecessarily or use it beyond its intended purpose.

• Account management: Your information is used to create, verify, and manage your aq88 account.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Security Verification: Data is analyzed to detect and prevent fraud, money laundering, and other illegal activities.
• Customer Support: Your information is used to resolve issues and answer your questions.
• Service Improvement: Data analysis to improve your gaming experience.
• Legal compliance: Relevant data is retained to ensure compliance with applicable laws and regulations.
• Responsible Gaming: To identify signs of problem gambling and take preventive action.

Aq88 may share your personal data with third parties in limited, specific circumstances. We never sell your information for profit.

• Payment Providers: Only the minimum necessary data is shared with payment processors to complete transactions.
• Identity Verification Service: Information may be shared with authorized verification agencies for KYC purposes.
• Law enforcement agencies: Data may be disclosed under a court order or legal obligation.
• Security Partners: Limited data is shared with specialist fraud prevention agencies.

Before sharing data with any third party, aq88 ensures they maintain the same level of privacy protection. Data processing agreements are in place with all partners.

Aq88 uses cookies and similar technologies on its website and app to enhance your experience. Cookies are small data files stored on your device that help recognize you on return visits.

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Functional cookies: Remembers your preferences and settings, such as language and theme selection.
• Analytics Cookies: Used to understand platform performance and user behavior.
• Security Cookies: Used to identify and flag fraudulent activity.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some aq88 features.

Aq88 uses industry-leading security technology to protect your data. Our security systems are independently audited by security experts multiple times a year.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): Two-factor authentication for an extra layer of login security.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• 24/7 Monitoring: To detect suspicious activity in real time.
• Data Backup: Regular secure backups are maintained to prevent data loss.
• Access controls: Only authorized personnel can access specific information.

As an aq88 user, you have a number of rights over your personal data. We respect these rights and are committed to responding to your requests.

• Right to Access: You can find out exactly what information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under specific conditions.
• Right to Restrict Processing: You can request that processing of your data be restricted under certain circumstances.
• Right to Data Portability: You can receive your data in a standard portable format.
• Right to object: You can object to the processing of your data for specific purposes.
• Right to withdraw consent: You can withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact our support team. We will generally respond to your request within 30 days.

Aq88 does not retain your data beyond what is necessary. We only keep information for as long as it is required to deliver our services or meet legal obligations.

• Account information: For the duration of the active account and up to 5 years after closure.
• Financial transaction records: Typically 7 years, as required by law.
• KYC documents: Retained for up to 5 years following verification.
• Gaming History: For the duration of the active account and up to 3 years after closure.
• Support contact: Up to 2 years after the issue is resolved.

Once the designated retention period ends, your data is securely and permanently deleted or anonymized so that no individual can be identified.

Aq88 is an adults-only gaming platform. We do not permit anyone under the age of 18 to register or use our services.

• Age verification is mandatory at the time of registration.
• Age is verified as part of the KYC process.
• We do not knowingly collect data from minors.
• Any account identified as belonging to a minor is suspended immediately.

For any questions, requests, or complaints regarding your privacy, please reach out to our dedicated Privacy Team. We take all inquiries seriously.

• Email: [email protected]
• Response time: Typically within 24–72 hours.
• Language: Support is available in both Bengali and English.

If you have any concerns about our privacy policy, please contact us directly in the first instance. We will do our best to resolve your issue.