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Safe Gaming

Aq88's Responsible Gaming Guidelines

Let gaming be a source of fun, not stress. aq88 believes responsible gaming is not just a rule — it is our commitment to every player. Your mental and financial well-being is always our priority.

For players aged 18 and over only
18+ Age limit is mandatory
24/7 Support Available
Instant Self-Exclusion Active
100% Player Protection

How We We Protect You

To ensure responsible gaming at aq88, we have put in place a number of effective measures that keep you safe at all times.

Set a Deposit Limit

You can set your own daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately, and any increase requires a waiting period of at least 24 hours.

Session Time Control

Extended gaming sessions are not healthy. At aq88, you can set a maximum duration for each gaming session. Once the time is up, you will receive an automatic warning or be logged out.

Self-Exclusion Feature

If gaming feels out of control, you have the option to close your account yourself — for as little as 30 days or permanently. During the self-exclusion period, logging in will be completely disabled.

Option to turn off advertisements

You can opt out of aq88 promotional emails and notifications at any time. If you choose to take a break, we will not attempt to bring you back to gaming.

Age Verification

Age verification is mandatory when registering at aq88. The KYC process confirms through document verification that no minors can access the platform.

Set a Loss Limit

Set a loss limit that automatically stops your gaming session once reached. This tool helps protect you from financial harm and keeps your spending within budget.

Table of Contents

Responsible Gaming Complete Guide

Responsible gaming at aq88 is more than just a page — it is a core value at the heart of everything we do. We want you to enjoy gaming, but never at the expense of other areas of your life.

1. Introduction — Gaming Is Entertainment

Online gaming is a source of entertainment for millions of people. At aq88, we believe gaming is at its best when played mindfully and in moderation. Responsible gaming means staying aware of your budget, your time, and your mental state while you play.

Gaming should never be seen as a source of income. There is no guarantee of winning in any game, and losses are a normal part of play. aq88 wants you to feel good after every session — whether you win or lose.

Keep in mind: Responsible gaming is not a weakness — it is the mark of a smart player.

2. Our Core Principles

Aq88 follows a set of core principles on responsible gaming that apply equally to every player.

  • Fairness: All players have an equal chance to win. There are no special advantages or bias.
  • Transparency: Full transparency on game rules, payout rates, and bonus terms.
  • Protection: The financial and emotional well-being of every player is our responsibility.
  • Support: Offering help without judgment when someone is struggling.
  • Age Protection: Keeping minors completely away from gaming.
  • Training: Our team receives regular training to identify responsible gaming concerns.

3. Signs of Problem Gaming

Gaming addiction develops gradually and can often go unnoticed. Be alert if you notice any of the following signs.

  • Chasing losses by playing again and again
  • Spending beyond your budget
  • Hiding gaming from family and friends
  • Feeling restless or irritable when not gaming
  • Prioritizing gaming over work, studies, or sleep
  • Gaming with borrowed money or by drawing on savings
  • Being unable to stop even when you want to
  • Lying about your gaming activity

If you notice even one of the signs above, please contact our support team right away. We are ready to help.

4. Control Tools

Aq88 provides several effective tools to help you stay in control of your gaming. These tools are completely free and available to use at any time.

Weekly Deposit Limit 60% Used
BDT 0 BDT 6,000 / BDT 10,000
  • Deposit Limit: Set daily, weekly, and monthly deposit amounts.
  • Loss Limit: Gaming will automatically stop once you have lost a set amount.
  • Bet Limits: Set a maximum stake amount for each bet.
  • Session Time Limit: Decide how long you will play in a single session.
  • Cooling-Off Period: Take a break for anywhere from 24 hours up to 30 days.
  • Reality Check: After a set period of time, a pop-up will notify you how long you have been playing.

Using these tools is not a sign of weakness — it is the mark of a responsible player.

5. Self-Assessment Test

Answer the following questions honestly. If more than 3 of your answers are "yes", take a moment to pause and reach out to us.

1

Did you spend more on gaming than your budget last month?

2

Have you been placing bigger bets to chase your losses?

3

Have you ever hidden your gaming activity from family or friends?

4

Do you feel restless or irritable when you are not gaming?

5

Are you prioritizing gaming over sleep, work, or studies?

6

Have you tried to stop gaming but been unable to?

7

Are you continuing to game despite financial difficulties?

If 3 or more of your answers are "Yes", please reach out to our support team. Your privacy will be fully protected.

6. How to Set Limits Correctly

Setting limits is the most effective step toward responsible gaming at aq88. Before you set your limits, consider the following.

  • Calculate your monthly income: Subtract essential expenses from your total income.
  • Set an entertainment budget: Keep no more than 5-10% of your remaining funds set aside for gaming.
  • Start Small: Start with lower limits and adjust them later if needed.
  • Limit Reduction is Instant: Reducing your limit takes effect immediately.
  • Wait to Increase Limits: Any increase to your limit will take effect after a minimum of 24 hours.

Advice: Set your limits before you start playing. Avoid making decisions in the heat of the moment.

7. Self-Exclusion

If you feel your gaming is getting out of control, self-exclusion is a powerful step to take. This feature is completely free on aq88 and can be activated at any time.

  • Short-Term Exclusion: Temporarily suspend your account for 30, 60, or 90 days.
  • Long-Term Exclusion: Exclusion options are available from 6 months up to 5 years.
  • Permanent Exclusion: You can permanently close your account at any time.
  • Instant Effect: Login access is disabled as soon as a self-exclusion request is submitted.
  • Ad Opt-Out: No promotional communications will be sent during the exclusion period.
  • Verification upon expiry: Re-opening your account after exclusion ends will require additional verification.

Any attempt to open a new account during the self-exclusion period will be detected and blocked. Our commitment to responsible gaming is unwavering.

8. Protection of Minors

Aq88 is strictly an adults-only gaming platform. Under no circumstances are players under 18 permitted to open an account or play.

  • Age Verification at Registration: Date of birth is collected at the time of registration.
  • KYC Verification: Age is confirmed through document submission.
  • Suspicious Account Closure: Any suspicion of underage access is investigated and blocked immediately.
  • Parental Controls: We recommend using parental control software to restrict children's access to devices.

If you know of a minor using aq88, please contact our support team immediately. We will take prompt action.

9. Support & Advice

You do not have to face gaming concerns alone. aq88's support team is available 24 hours a day, 7 days a week.

  • Live Chat: Use the platform's live chat for immediate assistance.
  • Email: [email protected] — For detailed requests.
  • Response Time: Responses are typically provided within 24 hours.
  • Privacy: All your information will be kept completely confidential.

Asking for help takes courage. We are here for you — not to judge, but to support.

10. Frequently Asked Questions (FAQ)

Log in to your aq88 account and go to the Settings or Account page to find the "Responsible Gaming" section. From there you can set deposit limits, session time limits, loss limits, and activate self-exclusion.

Yes. You can withdraw your account balance during a self-exclusion period. Contact our support team and they will guide you through the process.

Reducing your limit takes effect immediately. However, increasing a limit will only take effect after a minimum of 24 hours — this helps prevent impulsive overspending in the heat of the moment.

Not directly — but if a family member has concerns, they are welcome to contact our support team. We will assess the situation and take appropriate action.

When Reality Check is enabled, a pop-up will appear after the time interval you set. It will show a summary of how long you have been playing and how much you have won or lost. From there, you can choose to continue playing or stop.

Play Safe, Win Happy!

Start a safer gaming experience today by using aq88's responsible gaming features. We are with you every step of the way.

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